Thank you for choosing 6 Sigma Matrix for your digital product purchase. Your satisfaction is our priority. Please read our refund policy carefully to understand your rights and responsibilities when requesting a refund for digital products.
Eligibility for Refund:
- Product Defects: If the digital product you purchased is defective or not as described, you may be eligible for a refund. Please contact our customer support team within 7 days of the purchase date.
- Technical Issues: Refunds may be considered if you experience technical issues that prevent you from accessing or using the digital product as intended. We encourage you to reach out to our support team for assistance.
Non-eligibility for Refund:
- Change of Mind: We do not offer refunds for purchases based on a change of mind. Please review product details and specifications before making a purchase.
- Unauthorized Access: If it is determined that your access to the digital product was unauthorized or in violation of our terms of service, a refund will not be provided.
How to Request a Refund:
- Contact Customer Support: To initiate a refund request, please contact our customer support team via [email protected] Provide detailed information about the issue, including your order number and relevant screenshots, if applicable.
- Review Process: Our team will review your request and may ask for additional information. We aim to process refund requests within 7 days of receiving all necessary details.
Refund Method:
Refunds, when approved, will be issued using the same payment method used for the original purchase. Please note that processing times may vary depending on your payment provider.
Product Deactivation:
Upon approval of a refund, your access to the digital product may be deactivated. Please remove any downloaded copies from your devices.
Changes to Refund Policy:
We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.
Contact Us:
If you have any questions or concerns regarding our refund policy, please contact us at [email protected]
Thank you for choosing 6 Sigma Matrix. We appreciate your understanding and cooperation regarding our refund policy.
